FAQ's

1. What is LullaBear™?
LullaBear™ is a hands-free baby sleep companion designed to gently soothe infants with a natural, rhythmic patting motion. It is soft, safe, and travel-friendly, making it ideal for naps and bedtime.

2. Is LullaBear™ safe for babies?
Yes. LullaBear™ is made from baby-safe materials, free from harmful chemicals. The patting mechanism is gentle and designed for comfort. We recommend supervised use, especially during the first months.

3. From what age can my baby use LullaBear™?
LullaBear™ is best suited for newborns up to around 6 months, during the swaddling stage. However, parents often continue to use it beyond that age as an additional comfort tool.

4. How do I clean LullaBear™?
The plush cover is machine-washable. The patting motor can be removed easily before washing. This makes maintenance simple and hygienic.

5. Does LullaBear™ make any noise?
No. LullaBear™ operates silently, with no sounds, screens, or distracting lights. The design is focused on providing a calm, soothing experience.

6. How long does shipping take?
We ship worldwide with tracked delivery. Estimated delivery time is 7–14 business days. Customers will receive a tracking number once their order has been dispatched.

7. Are there customs fees or hidden charges?
No. NANOCUDDLE® guarantees no customs fees and no hidden charges. The price shown at checkout is the final price.

8. What is your return policy?
If you are not satisfied with your purchase, we offer a 30-day results-or-refund guarantee. Please contact our support team at nanocuddle@outlook.com to arrange a return or exchange.

9. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to update after dispatch.

10. Who can I contact if I have questions?
You can reach our support team anytime:

Email: nanocuddle@outlook.com

Phone: +1 (501) 222-7771